Back
Supervisor III, International Logistics (ILS)
Customer Service
Scottsdale, United States

Description

Manage a group of customs brokerage operational employees – file openers, data entry, classifiers, traffic, and entry writers. Be responsible for the people management as well as the service delivery to the customers. Manage KPIs for operations and the customer.

Responsibilities:

This position is responsible for, but not limited to, the following:

  • Manage the daily work flow of the team and meet customer expectations
  • Answer customer questions by phone and email
  • Review performance, work on corrective action, meet with customers
  • Back up team members operationally and handle difficult issues
  • Hire, train and develop the team

Key Results:

  • Timely processing of customs entries
  • Timely billing to the customer
  • Quality
  • Training of the team

Qualifications

Qualifications:

  • College degree preferred or equivalent work experience
  • Customs Brokerage license preferred
  • 5+ years of CHB experience
  • Prefer previous management experience
  • Strong communication and organization skills
  • Problem-solving skills
  • Highly detailed-orientated and focused
  • Proficient with Excel and Word
  • People Skills, a motivator
  • Effective/Efficient with their time and ability to re-prioritize when needed
  • Ethics and Integrity
  • Strong Written and Spoken English

The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.