Customer Service and Support Analyst I (China)
Shanghai, China


Job Purpose

This position is to handle daily operation to meet customer‘s need, provide quality services and make sure no service failure occurred.


Roles & Responsibility

  • Handle daily operations activities for customers.

  • Standardize existing services.
  • Provide suggestion for problem solving to meet customers satisfaction.

  • Implement new customer’s requirement.

  • Co-operate with service providers to solve local customs/trucking problems.

  • Seek support from supervisor for final decision and approval.

  • Other assignment from supervisor/manager.


Holder of University Degree, major in shipping profession is plus.

  • Solid knowledge of shipping basis, transportation basis, and customs regulations.

  • Good command of both written & spoken English and Chinese.
  • Knowledge of logistics industry in China preferred.

  • Attention to detail, customer focus excellent in influencing and facilitation.

  • Have good skill on PC, typing.
  • Strong communication skills (oral, written and listening).

  • Knowledgeable in team development and management methods.

  • Upholds professional values, ethics and integrity at all time.