This position is to handle daily operation to meet customers’ needs, provide quality services and make sure no service failures occur.

Roles & Responsibility

• Meet customer’s needs – measured through KPIs, by customer’s feedback, and improvement opportunities (cio) identified

• Minimize service failure – measured through KPI performance

• Handle daily operations activities for customers

• Achieve a high customer satisfaction rating

• Provide suggestion for problem solving to meet customers satisfaction

• Implement new customers’ requirements

• Co-operate with service providers to solve local customs/trucking problems

• Seek support from supervisor for final decision and approval

• Daily support of supervisor for group operations including helping to cover supervisor when he/she is not available.

• Manage KEY/VIP accounts
  

Requirements

• Solid knowledge of shipping basis, transportation basis, and customs regulations

• Good command of both spoken & written English and Chinese

• Knowledge of logistics industry in China preferred.

• Attention to detail, customer focus excellent in influencing and facilitation

• Have good skill on PC, typing

• Strong communication skills (oral, written and listening)

• Knowledgeable in team development and management methods

• Upholds professional values, ethics and integrity at all time

Key Result Areas (means the goal/achievement of this position. below is Finance position only for your reference)

• Achieve working targets
• Proper compliance with internal/external customers’ requirement
• Adequate support provided to team