Order Planner, Warehouse (CLS) (1st Shift) - City of Industry CA 2100005R
Customer Service
City of Industry, United States



Under the direction of the shipping Supervisor or Operations Manager, this position coordinates out bound shipping orders for daily work function of 20-30 employees. Constant CSR communication for possible changes or last minute requests customer may require. Communicate with production department for inventory inquiries (such as shortages, put away, incorrect information). Generates various reports to ensure the quality for outbound orders.


This position is responsible for, but not limited to, the following:

  • Organizing out bound orders by customer and pick up date/ wave  releasing
  • Communicate with warehouse for inventory related issues
  • Serial number validation
  • Communicate with office CSR for potential priority orders and/updates

Key Results:

  • On time shipping



  • High School Diploma or equivalent
  • Minimum 3 years in clerical role
  • Familiar with distribution and warehouse procedures
  • Be a good communicator, both verbal and written
  • Have good interpersonal skills
  • Be proficient in data entry
  • Microsoft Office
  • Ability to read and comprehend basic instructions, to interpret documents such as customer routing guides
  • Must have good math skills


Additional Knowledge, Skills and Abilities:

  • Spanish desired
  • Ability to write legibly
  • Teamwork – showing a commitment to teamwork and collaboration
  • Respect – extending dignity and respect to all people
  • Integrity – fostering trust and a positive work environment
  • Innovation – bringing creativity to the workplace
  • Customer Focus – achieving Company, department, and personal goals through a strong customer focus

The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.