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Location: Hamburg / OR remote - your  maximum travel time 1,5h 
Business Unit: Logistics IT        

This position is responsible for first level IT support, including servers, phone systems, LAN/WAN, desktops, laptops, printers, mobile phones, switches, routers and application software (global and local).  Provides technical support and recommends/implements solutions to a variety of complex issues and to improvement opportunities. Require to exchange verbal and written information on specialized topics to internal and external audience. 

Key result areas:
•    Support service delivery of IT infrastructure.
•    Working as a team, maintaining systems in optimal condition including regular maintenance, monitoring and housekeeping.
•    To support all IT systems and software (Workstations, Servers, Printers, Switches, Routers and all other IT Infrastructure equipment)
•    Respond to helpdesk requirements, completing tasks in line with agreed processes and within SLA agreements.
•    Escalating where necessary.
•    Provide face to face, remote and telephone support.
•    Work closely with EMEA IT team to improve response times, standardize IT setups across EMEA and follow company guidelines.

Key accountabilities/duties:
•    Helpdesk support for IT issues in your region (local support) as well as in EMEA (remote support)
•    Helpdesk support of Software (Microsoft Windows & Server OS, Microsoft Office, Antivirus and other necessary applications used by APLL)
•    Local Area Network configuring and monitoring
•    Helpdesk support of telephone system (Cisco IPT / Local Systems) to include routine moves/adds/changes
•    Installation, configuration and troubleshooting of local/remote desktops, laptops. This includes new hardware and software installation image creation, network software configuration, upgrades to workstation hardware/software and general user assistance with various applications
•    Maintain current inventory of computer assets assigned to locations, including tracking additions, relocations, and deletions
•    Coordination with other IT teams within APLL in order to solve end user IT issues
•    Application Trainings to local users to improve application knowledge and handling by end users
•    Managing assigned IT projects
 

Minimal Education Required:
Degree in Computer Science  
 
Minimal Experience Required:
•    2 - 3 year’s experience in an IT Support role.
•    Experience in Microsoft Operating Systems (MCP / MCSE). 
•    Experience in Microsoft Office (MOS). 
•    Experience with Cisco Systems (CCNA). 
•    Fluency in German (minimum intermediate) and English
 
Minimal Skills Required: 
•    Excellent time management, troubleshooting and communication skills. 
•    Motivated to work as team player within our organization.
•    Good communication skills in general and via telephone, excellent control of English language, both orally and in writing.
•    Passion for service excellence. 
•    Is able to negotiate with different sorts users. 
•    Competitive and strong negotiation skills. 
•    Effective organizational & planning skills.  
•    Desired competencies. 
•    Solution focused on a global perspective. 
•    Analytical problem solving. 
•    Political savvy, strategic agility, managing vision and purpose. 

What we offer:
•   Professional training and development
•   Good compensation package
•   Inclusive, familial culture & international environment
•   Location in the city center of Hamburg / working remotely (max. travel radius Hamburg +1,5h) 

 
To learn more about APL Logistics please visit APLL website www.apllogistics.com and find us on social media.