When I first came here, I heard how we were one of the few early adopters of visual analytics in anticipation of a specific client’s needs. Now, it has evolved and become an integral part of our service and competitive advantage. I think that the scalable solutions that we have to offer are constantly evolving while being driven and inspired by client expectations.

Currently, I am working with a business intelligence team, strategy team, customer service team, operation team, and service quality team to streamline the case management process using our cloud-based CRM platform.

In it for the long haul

Long tenure is definitely a theme that echoes with lots of associates here. I had the pleasure of attending the celebration for one of our longest-tenured employee's retirement party after nearly 36 years of service. I think it really speaks to the internal culture that we are creating, a place where people come and stay.