Elger's story

Customer Service, United States

Elger's story

Customer Service, United States
I wanted to work internationally and I got it

I first joined this company as an intern back in 2002, when I was looking to work internationally. Since then I have changed roles multiple times. A Management Trainee in our Hamburg office, creating customer solutions as a Supply Chain Engineer in London, running Customer Service in our Rotterdam office, General Manager in Glasgow, Scotland to help our sister company, Neptune Orient Lines which was based in Singapore. While I was at our Istanbul, Turkey office, I took over the Managing Director’s role while she was on maternity leave. It was during this time that I was asked to come over to Portland, Oregon as Global Account Director to work on an account for one of the biggest sports brands in the world. And I’ve been here ever since. I’ve been everywhere. That’s what I wanted and I got it, right?

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A typical day in my life

Every morning, I wake up with a cup of coffee before switching on my computer to work on one of the largest retail accounts we have. I need to make sure that we come up with new ideas and new services to support their supply chain; to help them manage it better and run more smoothly. I make sure they’re always happy.

In my role, I get to play around and experiment with stuff. It’s a little bit like operating a supply chain laboratory. We look at data and certify patterns before trying to find improvements. We’re a relatively small company but we have smart people who can execute ideas. We’re very agile and can try new things and roll them out quickly.

Elger's story image
Elger's story image
Elger's story image
It’s like a happy marriage

Even though I’ve been working with one of the biggest sports brands in the world for nearly five years now, they’ve been with APL Logistics for 20+ years. A reason why is because we’re famous in one of the niches they need expertise on. We’ve been able to innovate continuously to always stay a little ahead of them.

We also act as their hands, eyes and ears when it comes to getting their products out of the factory. We can see any challenges or issues and deal with them before they become a problem. They know we’re on the same team.

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How a large multinational company runs

In my current role, I get to see the inner workings of a large multinational company, and that’s very exciting. When experimenting with new stuff, if it works it works, and if it doesn't it doesn't.

Just last year, I was fortunate to have had the chance to win an innovation award for our retail team. That was a good moment. It was very satisfying. With the people I work with, I’m sure there’ll be more to come.

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